Frequently Asked Questions
Below are some of the frequently asked questions that we have gathered, over the years.
Please take a moment and read them over to better acquaint yourself with ordering through our secure website.
Thank you!
Yours for greater strength,
Bill Hinbern
Super Strength Training
Click on the Question for the Answer
1. Do you sell original editions or reprints?
In addition, occasionally, we obtain rare, vintage, original, publications through purchases or trade. Please click on the following link for a listing: Rare Weightlifting Books, Courses, Magazines, etc.
2. Are your reproduction publications photo copied?
3. Do you offer publications in E-Book/Kindle format?
4. Do you have rare, vintage, items for sale that are NOT LISTED in your Super Strength Training Mail-Order Catalog?
5. Do you share my personal information with anyone?
6. What method of payment do you accept from United States (domestic) clients?
A. Credit/debit cards through our secure website:
- Visa
- Master Card
- Discover
- American Express
B. PayPal paid to: info@superstrengthtraining.com
If you don’t have a PayPal account, click on PayPal.com to set up a FREE account!
C. Postal payments by:
- Personal or cashiers check made out to Bill Hinbern
- Bank or Postal Money Order made out to Bill Hinbern
- U.S. paper currency. (If you must send US paper currency, we highly recommend sending it by insured mail. And, please, do not send coins.)
7. Who pays state sales tax?
8. Do you accept International (foreign) orders?
When requesting the cost of shipping & handling be sure to provide BOTH your BILLING ADDRESS and your SHIP TO address!
9. What method of payment do you accept from International (foreign) clients?
A. Credit/debit cards through our secure website:
- Visa
- Master Card
- Discover
- American Express
B. PayPal paid to: info@superstrengthtraining.com
If you don’t have a PayPal account, click on PayPal.com to set up a FREE account!
C. Postal payments by:
- International Bank or Postal Money Order, or bank draft drawn in USD (U.S. Dollars) payable by a U.S. bank and made out to Bill Hinbern.
- U.S. paper currency. (If you must send US paper currency, we highly recommend sending it by insured mail. And, please, do not send coins.)
- We DO NOT accept foreign paper currency!
10. Do you accept C.O.D.?
11. How will I know if my order has been accepted?
- “Payment Confirmation email”, advising you that your payment has been accepted.
- “Shipping Confirmation email”, advising you of the date that your order has been shipped along with your USPS Tracking Number.
If you have any questions, please contact us.
12. How will I know if my payment by credit/debit card or PayPal has been accepted?
If you have any questions, please contact us.
13. My payment by credit/debit card through your secure website has been DECLINED. Why? What do I do?
- BILLING ADDRESS:
The billing address provided does not match the billing address on file with the card issuing bank. Please make note, the BILLING address may be different from the SHIPPING address. - CARD NUMBER:
The credit/debit card number provided does not exist. - NAME:
The name provided does not match the name of the cardholder. - EXPIRATION DATE:
The expiration date provided does not match the expiration date of the credit/debit card. - PAYMENT:
The cardholder may be required to make a payment to the card issuing bank before further credit/debit card purchases can be approved.
In all the above cases, it is the clients responsibility to double check the information on the billing statement of the credit/debit cardholder and enter the information again.
Please contact us if you have any difficulty at all ordering through our secure website. Thank you!
14. My payment by PayPal through your secure website has been DECLINED. Why? What do I do?
- Your card is associated with a specific PayPal account, and you’re not logging in with that particular account.
- Your card was associated with a PayPal account that has since been closed.
- You’ve linked the card to a PayPal account, but have not yet confirmed it.
- You’ve exceeded your card limit with the PayPal system.
- Your email address is raising a red flag in PayPal’s system.
- Your browser is not accepting cookies. You should clear any existing cookies and try again.
In all the above cases, it is the clients responsibility to double check the information, contact PayPal, and enter the information again.
Please contact us if you have any difficulty at all ordering through our secure website. Thank you!
15. How fast will you ship my order?
Most orders are shipped within one business day (Monday thru Friday, with the exception of legal holidays)!
All U.S. orders are shipped via:
- USPS (United States Postal Service) by:
- First-Class
Ground Advantage
Priority Mail
A “Shipping Confirmation email” will be sent to the email address that you provided when you placed your order. It will advise you of the date that your order has been shipped along with your USPS Tracking Number.
- Domestic orders: Please allow 2-3 business days for delivery.
- International orders: Please allow 10-14 business days for International or APO/FPO orders.
If you have any questions, please contact us.
16. How will I know when my order is shipped?
All U.S. orders are shipped via:
- USPS (United States Postal Service) by:
- First-Class
Ground Advantage
Priority Mail
Most orders are shipped within one business day (Monday thru Friday, with the exception of legal holidays)!
- Domestic orders: Please allow 2-3 business days for delivery.
- International orders: Please allow 10-14 business days for International or APO/FPO orders.
If you have any questions, please contact us.
17. What method do you use to ship my order to a United States (domestic) address?
- USPS (United States Postal Service) by:
- First-Class
Ground Advantage
Priority Mail
All orders are processed and in the mail to you as fast as possible, usually within 24 hours from the time your order is received. Most orders are shipped the same business day, Monday thru Friday, with the exception of legal holidays!
Delivery time by USPS First-Class or Priority Mail is about 3 business days (Monday thru Friday with the exception of legal holidays) from the day your order is received.
The cost of shipping and handling for most orders is $ 9.00 for the first item plus $ 1.00 or $ 2.00 for each additional item depending upon the weight and size of the item or items.
However, in some cases, due to the size, number of items, and weight, a larger container, may be necessary.
Therefore, after you order, when necessary, Bill Hinbern and SuperStrengthTraining.com MAY contact you and request any additional shipping and handling costs to be charged to your credit/debit card or paid through PayPal.
Orders paid by credit/debit card or PayPal through our secure website and billed to a Michigan address shall have sales tax automatically added at checkout.
When ordering through our secure website, the total cost of your order, including shipping and handling, may be viewed on your Shopping Cart check out page.
Orders paid by other than credit/debit card or PayPal and received from a Michigan address must have sales tax added, BEFORE shipping and handling, to the order by the client on the order form.
If you have any questions, please contact us.
18. How long will it take for delivery to a United States (domestic) address?
All U.S. orders are shipped via:
- USPS (United States Postal Service) by:
- First-Class
Ground Advantage
Priority Mail
A “Shipping Confirmation email” will be sent to the email address that you provided when you placed your order. It will advise you of the date that your order has been shipped along with your USPS Tracking Number.
Please allow 2-3 business days (Monday thru Friday, with the exception of legal holidays) for delivery.
If you have any questions, please contact us.
19. What method do you use to ship my order to an International (foreign) address?
- USPS (United States Postal Service) by:
- Priority Mail International
All orders are processed and in the mail to you as fast as possible, usually within 24 hours from the time your order is received. Most orders are shipped the same business day, Monday thru Friday, with the exception of legal holidays!
Delivery time by USPS Priority Mail International for International or APO/FPO orders can take 10 to 14 business days (Monday thru Friday with the exception of legal holidays) from the day your order is received.
Depending upon the size of items, number of items, and weight of your order, we determine which of the following 4 different size containers for the shipping of our products by:
- USPS Priority Mail International:
Flat-Rate Padded Envelope
Envelope size: 12-1/2”(L) x 9-1/2”(W)
Maximum weight: 4 pounds.
Delivery time: 10 to 14 business days.
Flat-Rate Medium Box
Box size:
Top Loading: 11-1/4”(L) x 8-3/4”(W) x 6”(H)
Side Loading: 14-1/8”(L) x 12”(W) x 3-1/2”(H)
Maximum weight: 20 pounds.
Delivery time: 10 to 14 business days.
Flat-Rate Large Box
Box size:
Top Loading:
12-1/4”(L) x 12”(W) x 6”(H)
Maximum weight: 20 pounds.
Delivery time: 10 to 14 business days.
In addition, for an International shipping destination, please consider the following:
- When ordering through our secure website, the total cost of your order, including shipping and handling, may be viewed on your shopping cart check out page.
- These are FLAT SHIPPING RATES. That means your package MAY have extra room for ADDITIONAL ITEMS for the cost of a small handling fee of one or two dollars per item. Therefore, to save money on shipping and handling, PLEASE contact us BEFORE you enter your order in our secure shopping cart.
- The type of shipping container, listed above, may vary depending upon the size of items, number of items, and weight of your order. Therefore, after you order, when necessary, Bill Hinbern and SuperStrengthTraining.com MAY contact you and request any additional shipping and handling costs to be charged to your credit card or paid through PayPal.
- Your package MAY be held up in customs in the country of destination.
- You MAY be required to pay local duties and/or taxes on receipt of products you order from us; your customs office can provide you with information about these fees. Therefore, please do not ask us, under any circumstances, to check “gift” or “Value $0” on your package so that you can avoid paying local duties and/or taxes on your International order. First, it is fraudulent. Secondly, we enclose an invoice with all orders. Should postal inspectors inspect your package, they may confiscate it and we may both be subject to a fine.
- Important! While we make every effort to ship your order in a timely manner, to the postal address provided, and provide a USPS Tracking Number, we are NOT responsible for the delivery or condition of your package.
A “Shipping Confirmation email” will be sent to the email address that you provided when you placed your order. It will advise you of the date that your order has been shipped along with your USPS Tracking Number.
If you have any questions, please contact us.
20. How long will it take for delivery to an International (foreign) address?
Most orders are shipped within one business day (Monday thru Friday, with the exception of legal holidays)!
All International (foreign) orders are shipped via:
- USPS (United States Postal Service) by:
- Priority Mail International
A “Shipping Confirmation email” will be sent to the email address that you provided when you placed your order. It will advise you of the date that your order has been shipped along with your USPS Tracking Number.
Please allow 10-14 business days (Monday thru Friday, with the exception of legal holidays!) for international or APO/FPO delivery.
Please consider the fact that packages may be held up in customs in the country of destination.
Important! While we make every effort to ship your order in a timely manner, to the postal address provided, and provide a USPS Tracking Number, we are NOT responsible for the delivery or condition of your package.
If you have any questions, please contact us.
21. Why have I been charged an additional shipping and handling fee to the amount already paid on my International order?
22. Will you check “gift” or “Value $0” on my package so that I can avoid paying customs duty on my International order?
23. Can I return an item that I decide I do not want?
24. Can I purchase individual items that are sold in “collections” on your website?
25. Do you have a “paper and ink” mail-order catalog?
26. Why haven’t I received your Super Strength Training Mail-Order Catalog in the mail lately?
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So, to avoid this unfortunate situation and to receive our Super Strength Training Mail-Order Catalog regularly, ALWAYS keep us informed of your latest postal address. Please contact us directly with your new postal address. Please DO NOT rely on the United States Postal Service to change your postal address as they are extremely busy delivering mail.
27. I signed up for your Super Strength Training Online Newsletter emails but haven’t received one yet?
- Your spam filters rejected our emails.
Add our email address to your address book or ‘whitelist’ of your email provider. Or, please turn off your sensitive spam filters. - Your email box is overquota and will not accept any more emails or your email server is temporarily down.
Check, download or clean up your email regularly to avoid going over the quota allowed by your email provider. Or ask your email provider for a larger quota, or move to an email provider with a larger, or no quota. - Your email server is temporarily down.
Unfortunately, this happens occasionally due to maintenance. - You provided the wrong email address.
If you have not received our “Welcome!” email after signing up, chances are, it is due to a typing error. Please sign up, again, and be very careful when entering your name, both first (given name) and last name (surname), and email address. You should receive our “Welcome!” email. If you have any questions, please contact us. - You have changed your email address or provider and forgot to inform us.
Occasionally, clients change their email address or provider for a variety of reasons. If you, suddenly, stop receiving our emails, simply go to any one of our many sign up forms found on each of our web pages, and, sign up, again. If you need assistance please contact us. - You may have abandoned the email address you originally signed up with, and are using another.
Quite often people will change email addresses. Please reply with the email address that you are currently using. - You did not provide your first (given) name and your last (surname) name.
Please contact us with your full name, both first (given name) and last name (surname), and email address.
To ensure delivery of our FREE Daily Super Strength Training Emails to your inbox, PLEASE add the following email to your address book:
info@superstrengthtraining.com
28. I have called you several times. Why haven’t you returned my call?
1. If our caller ID (identification) reads any of the following, we DO NOT know who is calling us.
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As you can see, this puts us in an awkward situation.
However, we WILL return your call but will not know who we are calling.
2. When we return your call, many times we will hear:
“Voice mail box has not been set up yet.” “Voice mail box is full and cannot accept messages.” “Nobody’s available to take your call at the moment, goodbye.” |
PLEASE be sure that your phone is ACCEPTING calls and/or messages.
How do you check and see if your phone is accepting calls?
Simple. Call, or have a friend call, the number from a different phone.
PLEASE be sure to, CLEARLY, leave your first and last name, phone number, and a brief message, and we will call you back.
3. Many times when we return a call and leave a message, our call is NOT RETURNED.
This is because many people either block, or choose to ignore, phone numbers that they do not recognize.
PLEASE remember, we can NOT call you directly “from” our 800 number, as it is designed for incoming calls only.
This gives you an idea of the variety of problems we have getting back to you.
We DO want to respond to your calls, so PLEASE, if you do not hear from us by phone, PLEASE go to our contact page and email us.
29. When I visit your website why do I see a “blue screen”?
Or, simply contact us at the following email address:
info@superstrengthtraining.com
PLEASE let us know which browser that you are using.
In most cases it is due to the browser.
Try using Google Chrome.
In any event, PLEASE contact us immediately.
Thank you!
Do You Have a Question or Comment?
Here’s your chance!
Do you have any questions regarding our products or services that have not been answered above?
Do you have any questions about your training?
Here’s your chance to get those questions answered!
Just fill in your full name, mailing address, phone number, email, subject and question or comment in the box below, then click, “SUBMIT”.
While due to the amount of emails that we get, we may not get the opportunity to answer you directly.
However, your questions or comments will be discussed in our daily emails. So, go ahead, ask away!
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